It’s the buzzword of the moment – Emotional Intelligence or EI as it is also known. The ability for the understanding of the self as well as others around you, and to use that intelligence to motivate, communicate and consider. We noted an article on the RICS website this week by Gary Williams which touched on the subject of emotional intelligence and how it can give businesses the edge over competitors.
Concordia Residential are whole heartedly in agreement with Gary’s article. The subject of emotional intelligence, in our opinion, is utterly fascinating as well as totally relevant to business. Emotional intelligence was first highlighted to our founder, Abigail Teece, during her time at university. It was a subject that was completely overwhelming to start with, but our founder soon became addicted to finding out more and more. Learning about what makes people tick, as well as finding out the reasons behind why people act and react the way they do was hugely interesting. During her time as an employee in the industry, Abi made a conscious effort to apply emotional intelligence wherever possible. To herself, to colleagues, to clients and customers. It didn’t always work as well as intended and some people around Abi were adamant that she was “too soft” in her approach. They claimed she didn’t know how to “do business”. There was even a “stupid woman” comment at one point (our eyes rolled at this too!). Many do not seem to realise that being understanding and showing consideration in business can benefit companies so much. Showing empathy and having understanding towards people makes for a better manager, a better colleague and a better person all round.
Our Core
As any astute business does, we keep an awareness of the market around us. We note that there are some competitors who are, as Gary notes, really focusing on “technological innovation, pricing structures, expertise and experience”. And that’s great. Indeed, Concordia Residential does have those factors in our eyeline. However our true core and the depth from which our mission statement is built gives utter kudos to emotional intelligence and its surrounding factors. We are big believers that business doesn’t have to be hard-headed, money grabbing or lack understanding. It can show empathy, be generous and kind. A good days work for a fair salary. We must at this point, credit academics Carl Jung and Myers-Briggs for enlightening Abi’s journey through business with emotional intelligence. This has resulted in Concordia’s aim in that emotional intelligence within our company will spill over into providing the best customer service for clients and customers. Concordia Residential is here to make a difference.